This interactive awareness training provides a look at human stories of the faces of disabilities, practical tips for communicating with and assisting people with disabilities and developing a vocabulary of respect based on “person first” language and approach that can be applied in any work setting.
Individuals with disabilities make up the largest minority population in the United States, fully 20% of the entire population report as having at least one disability, this is over 54 million Americans and is estimated to more than double over the next 20 years with baby boomers aging and Iraq and Afghanistan war veterans returning from battle. Disabilities take many forms and faces, from physical to sensory; from mental illness to autism and everything in-between and are often hidden.
Goals of the Training
• To improve OHSU’s customer service and sensitivity to members of diverse disability communities.
• To teach OHSU employees effective communication skills for working with members of diverse disability communities.
• To develop awareness of appropriate times and ways to assist members of diverse disability communities
• To increase employees awareness that disability has many faces, and that addressing the “person first” is respectful and dignified
OHSU Vision Correlates
• Vision 2020: “Be a great organization, diverse in people and ideas.”
• Vision 2020 Strategies:
o Transform OHSU from an organization that values diversity to one that lives it.
o Recruit, develop and retain the best employees.
o Strengthen internal communications throughout OHSU.
Who Should Attend: Employees who want to increase their awareness of disability and its many forms
Employees wanting to increase their communication skills with people with disabilities
Employees wanting to learn strategies and tools for appropriately approaching, assisting and working with people with disabilities
Managers and supervisors of staff
Employees responsible for increasing diversity and inclusion efforts in the workplace
Hiring or talent acquisition staff responsible for recruiting diverse talent
Other care providers and staff groups with high volume of patient and/or visitor interactionDuration: 60, 90 and 120 minute versions are available. Please contact Dean Westwood, email@example.com, 503-494-5148 for individual or small group training.